Privacy Policy
Jovii is a personal media center. This policy says what we keep, why we keep it, and what happens to it.
What we collect
- Your account email address, to sign you in, verify your account, and send service mail such as sign-up codes, password resets and plan reminders.
- A minimal device fingerprint, stored only as a hash, used to apply the one free trial per device.
- Your account content: profiles, library and watch-together history are stored with your account to provide the service.
- Your email choice: whether you said yes to recommendations and offers, when, and where (sign-up, Settings or an unsubscribe link).
Emails we send
Emails your account needs go out whatever you choose: sign-in and verification codes, new-device notices, password resets, receipts, the free-trial reminder, payment problems, plan changes and account deletion. We keep a record of which of these we sent, so none goes twice.
Recommendations and offers go out only if you said yes. After a plan ends, they may use your watch history and library to suggest titles: what you were partway through, new episodes of shows you follow, or popular titles in the genres you watch. Each one has a one-click unsubscribe link; you can also turn them off in the app under Settings, then Notifications. Unsubscribing never affects the emails your account needs.
Payment problems
If a monthly charge fails, we note that the payment is being retried so the app can show an Update card banner and keep your plan working for up to 14 days. The card itself is changed on our payment provider's secure page; we never see or store your card number.
Payments
Payments are processed by third-party providers. Card payments run at the provider's checkout; the provider receives what it needs to take the payment, such as your email address and the amount. Crypto payments settle on-chain to company wallets: the transaction is on the chain, but it carries none of your account data.
What we do not do
We do not sell or rent your personal data, and the app does not run third-party advertising trackers.
Retention
Account data is kept while your account is active. Payment records are kept as long as legal and accounting duties require.
Deleting your account
You can delete your account yourself in the app, under Settings, then Account, then Delete account. It takes effect at once: your email address, username and password, every profile with its library, watch progress, likes, avatar and PIN, your devices and sign-ins, your email choice and the record of emails we sent, and your friends, friend requests and invitations are erased. Any subscription is cancelled first. We send one last email to confirm, before your address is erased.
What we keep has nothing that names you: the amounts, dates and plan of past payments (for accounting and disputes), a hash of each device that used a free trial (so a trial is once per device), and a keyed hash of your email address that records whether you paid and when you last accepted a stay offer (so a new account on the same address cannot restart the free trial or the offer). A hash cannot be turned back into your email or device. Our payment provider keeps its own records of your payments under its own policy.
Contact
Privacy questions: support@jovii.tv. See also the Terms of Service.
Last updated: 28 September 2026